FAQ


 

 

FAQ

How can I place an order?
  1. Open the product page for the product(s) of your choice
  2. Select the quantity, color, size and plug type of the product(s) that you would like to order and click “Add to Cart”
  3. Click "ADD TO CART or BUY IT NOW" in the pop-up window.
  4. In the following page, fill in your information (Email, Name, Shipping address) and click "Continue to Shipping Method"
  5. Click "Continue to payment method" on the next screen
  6. The last step is to enter your payment information and click "complete order" to finish the transaction and place your order with us.
How is Urban Trendz Hub different from other sites?

Unlike most online retailers out there, we are customer focused and work hard to serve you with the best deals.

We can guarantee you:

  • Quality products
  • Lowest prices
How much is shipping?
  • Free Shipping for all orders 

 

How long does it take to receive my products?

We process and ship most of our orders within 24 hours.

Based on our historical data, shipping time is around 10-14 days. 

However, on RARE occasions, your package may be delayed for circumstances beyond our control such as holidays and customs inspections.

 

How can I get help with my order?

You can contact our customer service by sending an email directly to info@urbantrendzhub.com 

 

What method of payments are accepted?

We accept PayPal and all major credit/debit cards as secure payment methods.

How do you ensure the quality of your product?

We have a dedicated sourcing team that works directly with selected manufacturers abroad.

We test everything before we send it to you.

How can I track my order?

We provide a tracking number within 2-3 days of order placement so you can track your purchase directly on our website. 

When will I receive my order confirmation?

An order confirmation email will be sent to the address used to place the order, only moments after your order has been completed.

If you did not receive an order confirmation email, you may have mistyped your email address.

Some email providers may mark our emails as spam or completely block them.

We suggest that you also check your spam folder if our emails are not shown in your inbox.

Please make sure to add our emails to your safe list.