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Refund Policy

Refund Policy

We are committed to providing our customers with the best online shopping experience & satisfaction. We welcome your feedback and try to enhance the shopping experience of our customers while working on your feedback and we are always ready to go above and beyond for our customers.

How to Initiate A Refund

In case you are unsatisfied with the received purchase, we request you to reach us at info@urbantrendzhub.com with your order details, and we shall revert back to you at the earliest with the details of the return shipping process.

Returns

we are happy to assist you with returns subject to the following criteria:

  • The products should be purchased only from urbantrendshub.com and not from any other retailer be it online or offline.
  • Return request should be raised within 60 days from the date of delivery. We will not be able to offer a refund or exchange for any orders that exceed the 60 day refund period.
  • Products should be unused with all the tags and original packaging should remain intact and should be sent along with the products.
  • A product should reach us in sellable condition.
  • Kindly note that during a promotion, specific rules will apply for returning a promotional product or freebies if the correct product has been delivered, only in case we send a wrong product or wrong size we will accept a return.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Damaged, Wrong product, Exchanges

Post receipt of the returned Products, our team will inspect the same. Once approved as an eligible return, we will initiate the refund for your transaction and in case of an exchange, we will update your details and ship you the right products. In either scenario, your return or exchange issue will be closed within 1-2 weeks of our receiving of the return package from you. You will be responsible for paying for your own shipping costs for returning your item.